Effective Date: July 2026
Website:
Due to the perishable nature of our artisanal food items, we adhere to strict hygiene and health safety protocols regarding returns.
Package Inspection: We strongly encourage customers to inspect their package at the time of delivery in front of the courier agent.
Instant Return: If you notice outer physical damage, a broken glass jar, or an incorrect item upon delivery, you may refuse the package and return it immediately to the delivery agent.
INSTANT Return Claim Window: If a defect is discovered after delivery, you must notify us instantly with proof of purchase and photographs/videos showing the issue.
Products that have been opened, unsealed, or partially consumed cannot be returned due to food safety regulations (unless a quality defect is proven).
Returns requested after 24 hours from delivery cannot be accepted.
Returns based solely on personal taste preferences (provided the item is fresh, sealed, and prepared correctly) are non-returnable.