Effective Date: July 2026

Website: purelybazar.com

At Purely Bazar, we take immense pride in the quality and freshness of our handmade food products, pickles (Achar), and Bhortas. However, if there is an issue with your order, we are committed to making it right.

Eligibility for a Refund

Because our items are fresh and perishable, refunds are issued strictly under the following conditions:

1. Damaged Goods: The jar, bottle, or outer safety seal was broken or damaged during delivery.

2. Incorrect Item Delivered: You received a different product from what you ordered.

3. Spoilage/Quality Defect: The product delivered was spoiled or compromised upon arrival.

Refund Process & Timelines

• Reporting: You must report any product defect or delivery damage instantly after receiving your package by contacting our customer service at +880 1316-037788 (Call/WhatsApp) with photos or videos of the issue.

• Online Payment Refunds (SSLCommerz): Once your refund request is verified and approved, the full amount will be credited back to your original payment method (bKash, Nagad, Card, or Bank Account) within 5–10 business days, following banking and SSLCommerz processing guidelines.

• Cash on Delivery (COD) Refunds: If you paid via Cash on Delivery, approved refunds will be transferred directly to your preferred MFS account (bKash/Nagad) within 2–4 business days.